Question 1

What should I wear or bring?

Accepted Answer

For all classes: bring a water bottle and slippers for comfort; the room is large and it gets hot. Remove jewelry and watches.Pole: Wear the shortest shorts possible and a sports bra. Do not wear a shirt with sleeves; if you insist on wearing a top, opt for a tank top.Aerial apparatus (hoop, silks, aerial yoga): It is best to be covered with loose, close-fitting clothing. Avoid loose clothing; loose fabrics can even be dangerous.Yoga, dance, and fitness: Whatever you need to be comfortable. If you wish to wear shoes for dancing, bring indoor shoes to change into on site.

Question 2

Can I cancel a subscription?

Accepted Answer

Refund Policy – Eclipse Studio1. Courses and subscriptionsSubscriptions and course passes are non-refundable once purchased.In case of medical incapacity (certificate required), a credit equivalent to the remaining value may be applied to future services.2. Workshops and special eventsAny cancellation made at least 7 days before the date of the event will entitle you to a full refund.Between 7 days and 48 hours before the event, only credit usable for other activities will be granted.No refunds or credits will be possible less than 48 hours before the event.3. Products purchased on siteUnopened products in perfect condition can be returned within 10 days of purchase, upon presentation of the invoice.No refunds or exchanges are accepted for food products or promotional items.4. Classes cancelled by the studioIf a course or event is cancelled by Eclipse studio, a full refund or credit at the customer's choice will be offered.

Question 3

What is a waiting list?

Accepted Answer

If a course is full, simply add yourself to the waiting list and keep an eye on your position in the Fliip app.You will receive a confirmation email if a place becomes available (remember to check your spam folder, just in case). Your course credit will be automatically applied upon your admission.Please note that this fee is non-refundable if the cancellation is made less than 24 hours before the class. If you change your mind, simply remove yourself from the waiting list to avoid this inconvenience.

Question 4

What is the difference between a subscription and a pay-as-you-go plan?

Accepted Answer

The subscription is perfect if you come to train regularly: you pay a fixed price for a number of classes per week, while retaining the freedom to vary the disciplines from one week to the next.Pay-as-you-go courses are designed for those who want to learn at their own pace, without commitment. The time frame for using the courses is much longer, however, the price is less advantageous and it's a larger upfront payment.With a subscription, you benefit from a better rate than if you paid for your classes individually. In addition, the monthly payment is lower, making regular participation more affordable and flexible.In both cases, you have access to all classes (except those of Tric Nutrition) and you can book up to 3 months in advance.

FAQs

What should I wear or bring?

Can I cancel a subscription?

What is a waiting list?

What is the difference between a subscription and a pay-as-you-go plan?

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